Refunds
All sales are final. We do not offer refunds.
- A product key cannot be returned once it has been sent, so a delivered key is not refunded.
- A Groupon voucher is paid for on Groupon, so any refund of the voucher itself is decided by Groupon under its own terms. If you are unsure about your purchase, ask Groupon before you redeem the voucher here.
- A key bought for the wrong platform or edition is not refunded. Check the compatibility section of the product page against your own computer before you buy or redeem.
Where the law gives you rights that cannot be waived, those rights still apply.
If a product key does not work
Contact us first, because we handle problems with the keys we deliver. Send your SKS reference, the product and edition, your operating system and a screenshot of the error. We look into every report and help you get the product activated.
Many activation errors come from an older installation or from a key entered for the wrong edition. The help center lists the fixes that resolve most cases.
Delivery
Every product on this site is delivered digitally. You receive a product key and a setup guide by email. No disc, USB drive or box is shipped, and the software itself is downloaded.
- Groupon vouchers: we send your product key and setup guide within 12 hours of a verified redemption. Verification begins once you have confirmed your email address.
- Direct requests: the delivery time is confirmed by email together with the price, before you pay.
- The email goes to the address you gave us. Check your spam and junk folders if it is not in your inbox.
- One key activates one device.
If the email does not arrive
Write to info@softwarekeysource.com with your SKS reference and your Groupon order reference. If you entered the wrong address, we verify the purchase before sending the key somewhere else. Please do not submit the same voucher twice.
Groupon voucher terms
The campaigns state: Limit 3 per person. May be repurchased every 30 days. Not valid with other offers or promotions. A voucher expires 180 days after purchase. Your voucher in your Groupon account shows the terms for your own purchase.
Direct requests
This site does not take payment. When you request a product directly, we confirm the exact product, the price and the delivery method by email before you pay. Nothing is owed until you have accepted those details. Once you have paid and the key has been sent, the sale is final.
Contact
info@softwarekeysource.com, or use the contact form.