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Redeeming a Groupon voucher
From finding the code to the delivery email.
Where do I find my Groupon redemption code?
Sign in to Groupon on the web or in the Groupon app and open your purchases (My Groupons or My Stuff). Open the voucher for your Software Key Source purchase.
The redemption code is printed under the barcode. It is not the Groupon order number and it is not a software product key.
How do I redeem the voucher?
Go to the redeem page and complete the form. You need three things:
- The product you bought on Groupon.
- The redemption code from under the barcode on your voucher.
- The email address you used for the Groupon purchase, entered twice.
What happens after I submit the form?
You see a reference number that starts with SKS, and we email you a link to confirm your address. Once you confirm, your request waits for voucher verification.
The reference confirms that we received the request. It does not confirm that the voucher is valid: a voucher counts as valid only after we have checked it with Groupon.
When the voucher is verified we email your product key and setup guide within 12 hours of a verified redemption.
How long does delivery take?
We send your product key and setup guide by email within 12 hours of a verified redemption. The clock starts when the voucher has been verified, not when the form is submitted.
Nothing physical is shipped. There is no disc, USB drive or box.
I have not received an email
Check the spam, junk and promotions folders of the address you entered. Search for “Software Key Source”.
If nothing has arrived, email info@softwarekeysource.com with your SKS reference and your Groupon order reference. Please do not submit the same voucher a second time; a duplicate is rejected and slows things down.
I typed the wrong email address
Email info@softwarekeysource.com with your SKS reference and your Groupon order reference. We verify the purchase before changing where the key is sent. Do not submit the voucher again.
When does my voucher expire, and how many can I buy?
Both campaigns state that a voucher expires 180 days after purchase. That is the last day to redeem it here.
The fine print reads: Limit 3 per person. May be repurchased every 30 days. Not valid with other offers or promotions.
Your voucher in your Groupon account shows the exact date and terms for your purchase. If they differ from this page, the voucher is right.
Can I get a refund?
All sales are final. We do not offer refunds. A Groupon voucher is paid for on Groupon, so any refund of the voucher itself is decided by Groupon under its own terms.
If you are unsure about your purchase, ask Groupon before you redeem the voucher here. If a key we delivered does not activate, email us and we will help you get it working.
Choosing the right product
Keys are tied to a platform and an edition, so choose before you buy.
Windows or Mac: which Office do I need?
Office Professional Plus 2024 installs on a Windows PC. Office Standard 2024 for Mac installs on a Mac. The keys are not interchangeable: a Windows key will not activate Office on a Mac, and the other way round.
Neither edition runs on a Chromebook, an iPad or a phone.
What is the difference between Standard and Professional Plus?
Professional Plus (Windows) includes Word, Excel, PowerPoint, Outlook, OneNote and Access. Standard (Mac) includes Word, Excel, PowerPoint, Outlook and OneNote.
Access is a database application that Microsoft makes for Windows only, which is why the Mac edition does not have it.
Windows 11 Home or Pro?
Home covers everyday work, browsing and entertainment. Pro adds BitLocker Drive Encryption, Remote Desktop hosting, Hyper-V, Group Policy and the ability to join a work domain.
A Home key activates Home and a Pro key activates Pro. They are not interchangeable.
Is Office 2024 the same as Microsoft 365?
No. Microsoft 365 is a subscription that is renewed monthly or yearly and includes cloud services. Office 2024 is installed once on one computer with no recurring fee.
Office 2024 does not include Microsoft 365 extras such as cloud storage or Copilot.
Is a product key the same as a software license?
No. A product key is used in activation. Your right to use the software is defined by the publisher’s license terms, which you accept during setup.
Review the offer details and the license terms before you buy.
What should I check before I buy?
Confirm these against your own computer:
- The operating system: Windows or macOS, and its version.
- For Windows 11: run Microsoft’s PC Health Check to confirm the PC is compatible.
- The edition: Home or Pro, Standard or Professional Plus.
- That one key covers one device.
Installing and activating
The full guide for your product arrives with your key. These are the outlines.
How do I install and activate Office on Windows?
Use the setup guide in your delivery email. In short:
- Uninstall every other Office version, including Microsoft 365, then restart.
- Run the installer from your delivery email with the internet connected.
- Open Word or Excel, create a blank document, go to File, Account, Change Product Key and enter your key.
- Reopen the app, choose online activation, then check File, Account for the activated status.
How do I install and activate Office on a Mac?
Check your macOS version, remove any older Office, run the installer from your delivery email, then follow the activation steps in the Mac setup guide that comes with your key.
How do I activate Windows 11?
On the PC you want to activate:
- Open Settings, System, Activation.
- Choose Change product key.
- Type the 25-character key from your delivery email and follow the prompts.
Will Windows 11 run on my PC?
Windows 11 needs a supported 64-bit processor, 4 GB of memory, 64 GB of storage, TPM 2.0 and UEFI firmware with Secure Boot. Microsoft’s free PC Health Check app tells you whether your PC qualifies.
A product key cannot make an unsupported PC compatible.
Problems and error messages
The fixes that resolve most cases.
I bought the wrong edition
Keys cannot be switched between Windows and Mac, or between Home and Pro. If you have not redeemed the voucher yet, ask Groupon about your options for the order first.
A key that has been delivered is not refunded. If you are unsure which edition your computer needs, email info@softwarekeysource.com before you redeem.
Office shows the wrong version or asks for telephone activation
This happens when a key from an older Office (2016, 2019 or 2021) is still stored in Windows. Remove the old keys, then activate again online.
- Search for cmd, right-click Command Prompt and choose Run as administrator.
- Type: cd "C:\Program Files\Microsoft Office\Office16" and press Enter. If that folder does not exist, use C:\Program Files (x86)\Microsoft Office\Office16.
- Type: cscript ospp.vbs /dstatus and note the last five characters of each key listed.
- For each old key type: cscript ospp.vbs /unpkey:XXXXX, replacing XXXXX with those five characters.
- Run cscript ospp.vbs /dstatus again to confirm the old keys are gone, then enter your new key under File, Account, Change Product Key.
The Office installer stops or will not start
Confirm that every earlier Office version has been removed, including a separately installed OneNote, and restart the PC.
Keep the internet connection on during installation. If a firewall or antivirus is blocking the download, change its setting only for as long as the installation takes, then turn protection back on.
Windows shows an activation error code
The code tells you what Windows rejected:
- 0xC004F050: the key does not match the installed edition, or it was mistyped. Check Home against Pro and type it again.
- 0xC004C008: the key has already been used for activation on another device.
- 0xC004C003: Microsoft’s activation servers refused the key.
My key is not accepted
Type the key rather than pasting it, and check characters that look alike, such as 8 and B or 0 and D. Make sure the key is for the product and edition installed on the computer.
If it is still refused, email info@softwarekeysource.com with a screenshot of the message and your SKS reference.
Getting help from us
What to send so the first reply can be useful.
What should I include when I contact support?
The more of these you send, the fewer emails it takes:
- Your SKS reference, or your Groupon order reference.
- The product and edition, for example Windows 11 Pro.
- The operating system and version on the computer.
- A screenshot or the exact wording of any error message.
- What you have already tried.
What should I never send?
Do not send account passwords, payment card details or your full product key. The last five characters of a key are enough for us to identify it.
How do I reach support?
Email info@softwarekeysource.com or use the contact form. Support is handled by email; we do not publish a phone number.
Prices and buying direct
How prices and promotional codes work on this site.
What are the prices on this site?
Each product page shows the product’s regular price in US dollars. A Groupon campaign price applies only to vouchers bought on Groupon.
How do promotional codes work?
If you have a Software Key Source promotional code, enter it on the product page to see that product’s promotional price and the exact amount saved. Removing the code restores the regular price.
A promotional code is issued by Software Key Source. It is not a Groupon voucher, and a Groupon redemption code will not work in that field.
Can I buy on this website?
This site does not take payment. To buy a product directly, send a request from its product page. We reply by email to confirm availability, the price and how to pay.
Can you help with business licensing or servers?
Yes. Send your hardware configuration, operating system, number of users or devices and any remote access needs. We review those details and confirm the proposed solution and scope by email.
Setup guides
One guide per product, with the steps in order.
Contact support by email
Send your SKS reference or Groupon order reference, the product and edition, and a screenshot of any error.